Patients' Complaints to the PA Insurance Department (PID)
PCA members should be prepared to give their patients instructions and forms for filing complaints with the Insurance Department (link to PID patient complaint form, click here). When patients are expected to be financially responsible for services that may be denied by health insurers and/or their intermediaries, they will most certainly want to complain to someone. PCA President Raymond Benedetto, DC, commented, “The PA Insurance Department has clearly requested PCA to direct patients and their complaints to the PA Insurance Department, so that’s what PCA members should do. Our members are currently serving as the voice for many of their patients, so it is extremely important that members direct their patients to the PA Department of Insurance.”
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