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Think you know your patients’ satisfaction and expectations of you and your practice? Better think again…

Today’s patients have consumer expectations and they are knowledgeable. Healthcare is making the transition from the pure traditional model of patient to the world of patient/consumer. Understanding what this shift from patient to consumer looks like is the first step toward successfully navigating these changes. As patients take on increasingly heavy financial burdens for their healthcare through premiums, copays, and deductibles, their tolerance for subpar service diminishes.”

Patient Expectations Then vs. Now

Posted on January 02, 2020

Sponsored By: Solution Reach

There was a time when a whole family went to one doctor and it was paid for by their insurance. They rarely saw a specialist because they trusted their doctor’s word as law. Patients were patients and doctors were doctors but lines have blurred and patient experience has changed. Today’s patients have consumer expectations and they are knowledgeable. Healthcare is making the transition from the pure traditional model of patient to the world of patient/consumer. Understanding what this shift from patient to consumer looks like is the first step toward successfully navigating these changes.

Digital Transformation: How Phillips County Health Systems Took Control of Patients’ Financial Experiences to Reduce Cost, Drive Higher Yield and Improve Patient Satisfaction

Posted on November 25, 2019

Sponsored By: Loyale Healthcare

Outsourced billing and collections programs pose challenges for healthcare organizations focused on improving the patient experience. Phillips County Health Systems, a top-20 health system with a reputation for exceptional patient service, recognized that using a third party to collect from their patients wasn’t good enough.

Learn how the Kansas critical access hospital in Kansas partnered with Loyale Healthcare to bringing its billing and collections services in-house to achieve better financial performance and improved patient revenue.

A Guide to Patient Satisfaction in the Age of Consumerism

Posted on July 16, 2019

Sponsored By: Change Healthcare

As patients take on increasingly heavy financial burdens for their healthcare through premiums, copays, and deductibles, their tolerance for subpar service diminishes. The call to action for physician practices is to elevate their own standards for service, convenience, transparency, and communication.